Understand Refund Eligibility, Cancellations and Processing for Nameflint Services

1. General Refund Eligibility

Nameflint’s 30-day money-back guarantee applies only to eligible first-time hosting purchases where the selected plan or checkout page states that the guarantee is included. A request must be submitted through an authenticated support ticket within 30 calendar days of the original eligible purchase.

Plan-specific terms shown at checkout take priority where they provide different eligibility details.

2. Services Normally Not Refundable

• Domain registrations, renewals, transfers, redemptions and registry-related charges.
• Third-party licences, paid SSL certificates, software, add-ons and external service fees.
• Setup, migration, administration or custom-work fees once work has started.
• Services expressly marked non-refundable or purchased under a special condition that excludes refunds.
• Renewals and subsequent billing periods unless required by applicable law.
• Accounts suspended or terminated for fraud, abuse, chargeback, policy violation or unlawful activity.

3. VPS, Dedicated and Custom Services

VPS, dedicated servers, custom configurations and services involving reserved resources may have separate cancellation and refund conditions. These services are refundable only when the applicable product page, quotation or checkout terms expressly say so.

4. How to Request a Refund

1. Log in to the Nameflint client area.
2. Open a billing support ticket and identify the service and invoice.
3. Explain the reason for the request and confirm that you want the eligible service cancelled.
4. Provide any additional verification reasonably requested to protect the account.

Closing a website, removing files or allowing an invoice to expire does not automatically create or submit a refund request.

5. Review and Processing

We review the purchase date, service type, account status, payment method, prior refunds, usage and applicable product terms. Approved refunds are generally returned to the original payment method where practical. Bank, gateway and currency-conversion times are outside Nameflint’s control and may affect when funds appear.

6. Promotions, Credits and Currency

A refund will not exceed the amount actually paid after discounts. Promotional credit, bonus credit and coupons have no cash value and are not refundable. Currency-conversion differences or payment-provider charges may not be recoverable.

7. Chargebacks and Billing Disputes

Please contact Nameflint support before initiating a chargeback so the team can review the issue. An unauthorized or abusive payment dispute may result in service suspension while the matter is investigated.

8. Cancellation and Data Responsibility

Customers should download required backups before cancellation. When a service is cancelled or terminated, associated data may be deleted according to operational schedules and may not be recoverable. A refund request does not guarantee continued access during or after cancellation.

9. Contact

For clarification or to submit an eligible request, open a support ticket through the client area or email support@nameflint.com.